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<p class=MsoNormal><b>Virtual Services Manager<o:p></o:p></b></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Richland County Public Library<o:p></o:p></p>
<p class=MsoNormal>Columbia, SC<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Vacancy #10VS-0329<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The Richland County Public Library seeks qualified
applicants for the position of <b>Virtual Services Manager</b>. This is an
exciting opportunity to create and lead the direction of a new Virtual Services
Department to enrich the digital experience of library users, including
establishing a new staff for the Virtual Services Department. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Location: Main Library, 1431 Assembly St., Columbia, SC
29201.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Schedule: 37.5 hours per week : 9:00-5:30, Monday –
Friday, other hours as needed (FLSA Exempt).<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoBodyText align=left style='text-align:left'><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif"'>(RCPL may change schedule, location,
and duties of any library job, dependent upon the needs of the library system.)<o:p></o:p></span></p>
<p class=MsoNormal><u><o:p><span style='text-decoration:none'> </span></o:p></u></p>
<p class=MsoNormal><b><u>Examples of Work</u></b><b>:</b><o:p></o:p></p>
<p class=MsoNormal>Management, supervision, and administration of the Virtual
Services Department, the Virtual Branch, and the Library website. <o:p></o:p></p>
<p class=MsoNormal>Coordination with the Technology Department and others, for
the overall delivery of the RCPL digital customer experience within the Library
website, online catalog, intranet, and external web applications. <o:p></o:p></p>
<p class=MsoNormal>Leadership of Virtual Services Department team in effective
management of operations. Liaison and coordination with all other departments
as needed, especially including but not limited to the Technology Department,
to address strategic and operational details.<o:p></o:p></p>
<p class=MsoNormal>Works closely with the Technology Department, the Public
Relations Department, the Web Advisory Committee, and other departments/teams,
to ensure that the website is maintained as needed. Coordinates tactical plan
objectives related to the Library website. Ensures that all services provided
by the Virtual Services department are coordinated with services offered
through and needed by the rest of the system.<o:p></o:p></p>
<p class=MsoNormal>Evaluates and approves new and replacement virtual
technologies, in coordination with the Technologies Administrator.<span
style='color:#7030A0'> </span><o:p></o:p></p>
<p class=MsoNormal>Interviews, supervises, and evaluates Virtual Services
Department staff. <o:p></o:p></p>
<p class=MsoNormal>Leads goal-setting and planning. Communicates system
initiatives to staff and customers. Sets goals for Department, Virtual
Branch, and website.<o:p></o:p></p>
<p class=MsoNormal>Evaluates web services and Departmental operations.
Provides website usability consultation to entire RCPL organization. Ensures
customer focus in digital services development process, and oversees the
coordination of usability and quality testing for all areas of development. <o:p></o:p></p>
<p class=MsoNormal>Ensures the quality of websites and related digital content,
assuring that content is current and is effectively communicated.<o:p></o:p></p>
<p class=MsoNormal>Analyzes proposed workflow of online applications and
websites in order to visualize and design more effective interfaces for
RCPL’s customers.<o:p></o:p></p>
<p class=MsoNormal>Translates strategic goals, business requirements and
customer preferences into intuitive, easy to navigate, functional and engaging
interfaces and features. Balances customer needs and content owner
requirement, analyzing risks, impacts and interdependencies.<o:p></o:p></p>
<p class=MsoNormal>Utilizes site metrics tools and statistical data to analyze
site usage, identify opportunities and maximize customer digital impact.<o:p></o:p></p>
<p class=MsoNormal>Keeps informed of emerging technologies and standards and
constantly seeks opportunities to take advantage of new media, emerging social
tools and interactive research to enhance customer experience. Responsible for
implementing and providing innovative virtual services.<o:p></o:p></p>
<p class=MsoNormal>Coordinates, initiates, and approves documentation to assure
proper fiscal and regulatory control. Prepares and manages Department budget.<o:p></o:p></p>
<p class=MsoNormal>Delegates tasks, fields questions/complaints and gathers
data to prepare supporting communications. Owns customer complaints until
resolution. <o:p></o:p></p>
<p class=MsoNormal>Evaluates, selects, contacts and communicates with vendors
in the support and development of applications and solutions for digital
technology.<o:p></o:p></p>
<p class=MsoNormal>Utilizes computer applications and library equipment,
maintains current knowledge of system-wide and location specific procedures,
processes, policies and operations. Maintains open and effective channels of
communication.<o:p></o:p></p>
<p class=MsoNormal>Serves in an advisory capacity in conjunction with the
Technology Department on the format and display of the Library’s online
catalog.<o:p></o:p></p>
<p class=MsoNormal>Oversees website training for RCPL staff.<o:p></o:p></p>
<p class=MsoNormal><b><u>Other Important Responsibilities:<o:p></o:p></u></b></p>
<p class=MsoNormal>Provides second tier support for technical issues involving
the website. Creates and maintains web pages; inputs data; updates the
website. <o:p></o:p></p>
<p class=MsoNormal>Serves as Library liaison to the community and to the
Library staff for the website.<o:p></o:p></p>
<p class=MsoNormal>Serves as a rotating weekend supervisor.<o:p></o:p></p>
<p class=MsoNormal>Performs other associated duties as required or assigned.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Minimum qualifications:<o:p></o:p></p>
<p class=MsoNormal>1. Master's degree in any relevant field; plus a combined
total of at least 4 years of relevant experience, which includes managing web
teams, website experiences, complex site design/development, and library work.<o:p></o:p></p>
<p class=MsoNormal>2. Master's degree is preferred minimum qualification,
however, in lieu of the Master's degree and experience requirements stated
above, consideration will go to applicants with a Bachelor's degree including
major coursework in interactive web design, instructional design, information
design and/or user-experience-related fields; and at least 5 years of relevant
applied experience including managing web teams and website experiences.
Candidates must have broad experience in the design and development of complex
sites and basic knowledge of libraries. (Qualifying degree, whether
Bachelor’s or Master’s, must have been earned from an accredited
college or university.)<o:p></o:p></p>
<p class=MsoNormal>3. Valid driver’s license with safe driving record.<o:p></o:p></p>
<p class=MsoNormal>4. Ability to perform the functions of the job.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Salary: Negotiable, from $64,000, plus salaried benefits.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>To apply, submit completed employment application to any
RCPL branch location or to: Personnel Office, RCPL, 1431<o:p></o:p></p>
<p class=MsoNormal>Assembly Street, Columbia, SC 29201. Applications can be
downloaded from the RCPL website: www.myrcpl.com. <o:p></o:p></p>
<p class=MsoNormal>Please specify both the job title and the vacancy number on
the application.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Fully completed applications will have first consideration
if received by 5 p.m. on Tuesday May 11, 2010. Applications received after
this time may be considered.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Equal Opportunity Employer<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>www.myrcpl.com<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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